Privacy Policy for Unikhund.dk
Last updated: August 31, 2026
At Unikhund, we take the protection of your personal data seriously. This privacy policy describes how we collect, use, store, and protect your personal data when you visit, shop on, or otherwise use Unikhund.dk.
1. Data Controller
The data controller for the processing of your personal data is:
Unikhund
Tuemosevej 40
5260 Odense S
Denmark
CVR no.: 45716945
Phone: 42 56 88 40
Email: shop@unikhund.dk
If you have any questions about our processing of your personal data, you are always welcome to contact us.
2. What personal data do we collect?
When you visit or shop on Unikhund.dk or contact us, we may process the following information, among others:
- name
- delivery address
- billing address
- email address
- phone number
- information about your purchases and orders
- payment-related information
- delivery information
- information about returns and complaints
- information you provide to us in connection with customer service or other inquiries
- IP address
- browser and device information
- information about your use of the webshop, such as visited pages, clicks, and similar technical or behavioral information, when we have a legal basis for processing.
For payments, payment information is processed through the selected payment provider. Unikhund generally does not have access to your full card details.
3. How do we collect your information?
We may collect personal data directly from you when you, for example:
- place an order on Unikhund.dk
- create or use a customer account
- contact our customer service
- make a return or complaint
- sign up for our newsletter
- participate in a competition or promotion
- fill out a form on the webshop.
We may also automatically collect certain technical information about your use of Unikhund.dk through cookies and similar technologies.
The use of non-essential cookies and similar technologies only occurs when the necessary consent has been given.
4. What do we use your information for?
We process your personal data for purposes such as:
- receiving and processing your order
- processing payment
- shipping your items
- sending order confirmations and other necessary information about your purchase
- handling returns and complaints
- providing customer service
- managing our accounting and bookkeeping
- preventing abuse and fraud
- improving and securing the webshop
- analyzing the use of Unikhund.dk
- sending marketing, when we have a legal basis for it
- complying with our legal obligations.
Basis for processing
Depending on the purpose, our processing of your personal data may be based on, among other things:
- that the processing is necessary to fulfill an agreement with you, for example when we process and deliver your order
- that the processing is necessary to comply with a legal obligation, for example, rules on bookkeeping and accounting
- your consent, for example for certain cookies and forms of marketing
- our legitimate interests, when relevant and permitted by data protection rules, for example in connection with security, prevention of abuse, and certain forms of customer service.
5. Payment
Payment on Unikhund.dk can be made via the payment methods and payment providers available in the webshop.
This may include payment cards, MobilePay, Klarna, Shop Pay, Apple Pay, and Google Pay, when these payment methods are available.
When you make a payment, necessary personal data may be disclosed to or processed by the relevant payment provider for the purpose of completing and securing the payment.
Unikhund does not store your full card details.
6. Delivery
To deliver your order, we disclose the necessary information to the relevant shipping company, carrier, or supplier involved in the delivery.
This may include, for example:
- name
- delivery address
- phone number
- email address
- relevant order and shipment information.
The information is used to the extent necessary to complete the delivery and handle any delivery problems.
7. Communication with you
If you contact Unikhund via email, phone, contact form, or other communication channels, we process the information you provide to us in order to respond to your inquiry and provide customer service.
We may store relevant correspondence when necessary to document or follow up on an inquiry, order, return, complaint, or other customer case.
8. Newsletter and marketing
If you sign up for Unikhund's newsletter, we may use your email address and any other relevant information to send you news, offers, product information, and other marketing from Unikhund.
You can unsubscribe from the newsletter at any time via the unsubscribe link in our emails.
If the processing is based on your consent, you can withdraw your consent at any time.
We do not send electronic marketing unless we have a legal basis for it.
9. Cookies
Unikhund.dk uses cookies and similar technologies.
Cookies may be used for, among other things:
- making the webshop function correctly
- remembering your settings
- improving the user experience
- securing the webshop
- analyzing traffic and use of the webshop
- measuring the effect of marketing
- displaying relevant marketing, where permitted.
Some cookies are necessary for the webshop's function and can therefore be used without consent.
Other cookies are only used if you have given the necessary consent.
You can read more about our use of cookies and change your choices in our cookie policy and cookie settings.
10. Analysis and marketing
If you have given the necessary consent, we may use analytics and marketing tools to understand how Unikhund.dk is used and to measure and improve our marketing.
This may include services from third-party providers such as Google and Meta, if these services are installed and active on Unikhund.dk.
Depending on the services used, information may be processed about, among other things:
- visits to the webshop
- clicks and user behavior
- IP address
- browser and device
- purchases and other actions on the webshop.
Such services are used in accordance with applicable data protection rules and the consent required.
11. Who do we share your information with?
We only disclose or transfer personal data to relevant suppliers, partners, and authorities when necessary to operate Unikhund.dk, complete your purchase, or comply with our legal obligations.
This may include, among others:
- Shopify, which provides the webshop platform
- payment providers
- shipping companies and carriers
- Shipmondo or similar shipping and order systems
- IT and system providers
- newsletter and marketing systems
- analytics and advertising platforms
- accounting and bookkeeping systems
- auditor or other professional advisor, when necessary
- relevant public authorities, when we are legally obliged to do so.
Some suppliers process personal data on behalf of Unikhund as data processors, while others may be independently data controllers for their processing.
We do not sell your personal data to third parties.
12. Transfer of information outside the EU/EEA
Some of our suppliers and partners may process personal data in countries outside the EU/EEA.
If personal data is transferred to a country outside the EU/EEA, we ensure that the transfer takes place in accordance with applicable data protection rules and on a valid transfer basis.
This may be, for example, based on:
- an adequacy decision from the European Commission
- the European Commission's standard contractual clauses
- other lawful transfer bases under GDPR.
13. How long do we store your information?
We only store personal data for as long as necessary for the purpose for which the information was collected, or for as long as we are legally obliged to store it.
Purchase and accounting information
Accounting records and information necessary for our bookkeeping are generally stored for 5 years from the end of the financial year to which the material relates, in accordance with bookkeeping rules.
Customer service, returns, and complaints
Information about customer service, returns, and complaints is stored for as long as necessary to process the case and document the relevant customer relationship. Information may be stored longer if necessary to establish, exercise, or defend a legal claim.
Newsletter and marketing
Information processed based on your consent for marketing is generally stored until you withdraw your consent or unsubscribe.
However, we may store documentation of a previous consent for a period if necessary to document that the marketing was sent lawfully.
Cookies and analytics
Information collected via cookies and similar technologies is stored in accordance with the retention periods stated in our cookie policy and cookie settings.
When information is no longer necessary, it is deleted or anonymized, unless we have another legal basis for storing it.
14. Your rights
Under data protection rules, you have a number of rights. These rights do not necessarily apply in all situations.
Right of access
You have the right to request access to the personal data we process about you.
Right to rectification
You have the right to have inaccurate personal data about you rectified and, in certain cases, to have incomplete information completed.
Right to erasure
You can, in certain cases, request to have your personal data deleted.
Right to restriction of processing
You can, in certain cases, request that the processing of your personal data be restricted.
Right to object
You can, in certain cases, object to our processing of your personal data.
You always have the right to object to the processing of your personal data for direct marketing.
Right to data portability
You can, in certain cases, have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to have the information transferred to another data controller, where the rules allow for it.
Right to withdraw consent
If our processing of your personal data is based on your consent, you can withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing that has already taken place based on the consent.
15. How to exercise your rights
If you wish to exercise your rights or have questions about our processing of your personal data, you can contact us at:
Unikhund
Tuemosevej 40
5260 Odense S
Denmark
Phone: 42 56 88 40
Email: shop@unikhund.dk
We will process your inquiry as quickly as possible and generally within the deadline specified by data protection rules.
In certain cases, we may ask for additional information to ensure that personal data is disclosed or changed on behalf of the correct person.
16. Complaint to the Danish Data Protection Agency
If you are dissatisfied with how Unikhund processes your personal data, you are always welcome to contact us first.
You also have the right to file a complaint with the Danish Data Protection Agency if you believe that our processing of your personal data is not in accordance with applicable data protection rules.
You can find further information about complaint options and your rights on the Danish Data Protection Agency's website.
17. Security
We take appropriate technical and organizational security measures to protect your personal data against, among other things:
- unauthorized access
- unlawful disclosure
- alteration
- loss
- destruction
- misuse.
Access to personal data is limited to persons and suppliers who have a necessary and legitimate need for the information.
18. Changes to the privacy policy
We may continuously update this privacy policy, for example if our webshop, systems, suppliers, or applicable legislation changes.
The current version will always be available on Unikhund.dk.
Last updated: August 31, 2026
Contact
Unikhund
Tuemosevej 40
5260 Odense S
Denmark
CVR: 45716945
Phone: 42 56 88 40
Email: shop@unikhund.dk
