Terms and Conditions

Terms and Conditions for Unikhund.dk

Last updated: August 31, 2026

1. Company Information

Unikhund
Tuemosevej 40
5260 Odense S
Denmark

Phone: 42 56 88 40
E-mail: shop@unikhund.dk
CVR no.: 45716945

Unikhund.dk sells dog sports training equipment, dog toys, and selected dog treats.

By purchasing on Unikhund.dk, you accept the following terms and conditions.

2. Ordering

When you complete an order on Unikhund.dk, you will receive an automatic order confirmation at the email address you provided during the order process.

Once the order is completed and you have received our order confirmation, a binding agreement is generally concluded between you and Unikhund.

We reserve the right to correct obvious errors, including significant pricing errors, technical errors, and incorrect stock information.

If, exceptionally, we are unable to deliver an ordered item, for example, because the item is out of stock or no longer available from our supplier, we will contact you as soon as possible.

If we cannot complete all or part of the order, any amounts already paid for items that cannot be delivered will be refunded.

3. Prices

All prices on Unikhund.dk are stated in Danish kroner (DKK) and include applicable Danish VAT, unless otherwise clearly indicated.

The total price for the order, including any delivery costs, will be shown before payment is completed.

We reserve the right to correct obvious errors in prices, product descriptions, stock status, and other information on the webshop.

4. Payment

On Unikhund.dk, you can pay securely via Shopify Payments.

We do not charge card fees.

The amount will generally not be debited until the item is dispatched.

If an order is sent in multiple deliveries, payment may be debited in connection with the individual shipments in accordance with the possibilities of the payment solution used.

When paying with a debit or credit card, the amount may be reserved on your account or card when the order is placed. The reservation will be maintained until:

  • Unikhund debits the amount in connection with the dispatch, or

  • your card issuer releases the reservation according to the agreement between you and the card issuer.

If you require further information on reservations and rules for your payment card, please contact your card issuer.

We accept the following credit and debit cards, when available in the webshop:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • UnionPay

Additionally, payment can be made via the following fast payment solutions, when available to the customer:

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Klarna

  • MobilePay

All payments are processed through secure payment solutions.

5. Delivery

At Unikhund, we generally have a delivery time of 1-4 business days.

If you order custom-made items or products that are manufactured or customized according to your choices, e.g., design-your-own toys or dog leashes, the delivery time may be 3-12 business days.

If an item in your order is a custom-made item or a design-your-own item, we may choose to split the order and first send the items that are in stock, and then send the rest of the order later.

If Unikhund chooses to split an order into multiple shipments, you will not incur additional shipping costs due to the split.

The available delivery methods and the specific shipping price will be shown during the order process before the order is completed.

If an item is back-ordered or cannot be delivered within the expected delivery time, we will contact you as soon as possible.

6. Delay

If an order is significantly delayed, you have the rights that follow from the consumer legislation in force at any given time.

If an item cannot be delivered, you will be informed as soon as possible, and any amounts already paid for that item will be refunded.

7. Right of Withdrawal

When you shop on Unikhund.dk as a consumer, you generally have a 14-day right of withdrawal.

The withdrawal period expires 14 days after the day you, or another person designated by you (but not the carrier), physically receive the item.

If you have ordered several different items in one order, and the items are delivered individually, the withdrawal period generally runs from the day you, or the person designated by you, receives the last item.

If you wish to exercise your right of withdrawal, you must notify Unikhund clearly within the 14-day period that you wish to cancel the purchase.

You can contact us at:

Email: shop@unikhund.dk
Phone: 42 56 88 40

You can also use the standard withdrawal form at the bottom of these terms and conditions, but it is not a requirement.

You do not need to state a reason for wishing to cancel the purchase.

Items without right of withdrawal

There are certain statutory exceptions to the right of withdrawal.

The right of withdrawal does not apply to items made to your specifications or given a clear personal touch.

This could include products that are specially manufactured or customized according to your individual choices, such as certain design-your-own products and custom-made dog leashes or toys.

The fact that an item is merely chosen in a standard variant, such as size or color, does not necessarily mean that the right of withdrawal ceases to apply.

Furthermore, the right of withdrawal may cease to apply to goods that, for reasons of health protection or hygiene, are not suitable for return if the item is delivered in sealed packaging and the seal has been broken after delivery.

This may, for example, be relevant for certain sealed dog treats, dog food, chew products, and other animal foodstuffs where the packaging or seal has been broken.

8. Returns upon Withdrawal

Once you have notified Unikhund that you wish to exercise your right of withdrawal, the item must be returned without undue delay and no later than 14 days after you notified us of your wish to cancel the purchase.

The item must be returned to:

Unikhund
Tuemosevej 40
5260 Odense S
Denmark

You will bear the direct costs of the return, unless otherwise agreed.

We recommend that the item is returned using a shipping method that allows you to document that the item has been sent.

You are responsible for the item during the return shipment. This means that you generally bear the risk if the item is damaged or lost during the return.

Unclaimed or Rejected Packages

Simply failing to pick up or receive a package is not sufficient to exercise the right of withdrawal.

If you wish to cancel the purchase, you must give Unikhund clear notification of this within the withdrawal period.

If a package is not picked up or receipt is rejected, and the package is therefore returned to Unikhund, the actual direct costs incurred by Unikhund in connection with the return of the package may be offset against the amount to be refunded, to the extent permitted by law.

9. Condition of the item upon return

You may examine the item in the same way you would in a physical store.

If the item has been handled more than necessary to ascertain its nature, characteristics, and function, you may be liable for any depreciation in value.

The item should therefore be returned in proper condition and, preferably, in its original packaging.

However, the lack of original packaging does not in itself nullify the right of withdrawal.

If missing or damaged packaging results in a genuine depreciation in value of the item, this may, depending on the circumstances, be included in the assessment of the item's depreciation in value.

10. Partial cancellation of an order

If you have purchased several items in the same order, you can choose to return only individual items.

In the event of partial cancellation, the purchase price for the returned items will be refunded.

The original delivery cost will generally not be refunded if you only cancel part of the order, and the delivery cost would have been the same if you had only purchased the items you keep.

You will bear the direct costs of returning the items you wish to cancel.

11. Refund

If you exercise your right of withdrawal for the entire purchase, Unikhund will refund all payments we have received from you, including the cost of the cheapest standard delivery we offered at the time of purchase.

If you chose a more expensive delivery method than our cheapest standard delivery, the additional cost for the more expensive delivery method will not be refunded.

The refund will be made without undue delay and no later than 14 days from the date we received your notification that you wish to exercise your right of withdrawal.

However, we may withhold the refund until we have received the item back, or until you have provided documentation that the item has been returned, whichever is earlier.

The refund will generally be made using the same payment method you used for the original purchase, unless otherwise expressly agreed.

You will not be charged any fees as a result of the refund.

12. Right to complain (Reklamationsret)

As a consumer, you have a 2-year right to complain in accordance with the Danish Sale of Goods Act.

The right to complain covers defects and deficiencies that were present at the time of delivery, or where the cause of the defect or deficiency was present at the time of delivery.

If an item has a defect, the complaint will be assessed according to the rules of the Danish Sale of Goods Act and taking into account, among other things, the type of item, expected lifespan, use, and the specific defect.

The right to complain generally does not cover damage or defects caused solely by:

  • incorrect or inappropriate use of the item

  • lack of or incorrect maintenance

  • normal or expected wear and tear

  • damage resulting from use for which the item is not intended

  • accident or other damage caused by the customer themselves.

For dog toys and chew products, the product's type, material, use, and expected durability will be included in the assessment.

The fact that a product has been used or chewed does not in itself exclude a complaint if it is a defect or deficiency covered by the rules of the Danish Sale of Goods Act.

The complaint must be made within a reasonable time after you have discovered the defect.

If you complain within two months after discovering the defect, the complaint will generally be considered timely.

13. How to complain

If you wish to complain about an item, please contact us at:

Email: shop@unikhund.dk

Please describe the problem as detailed as possible and include pictures or video if relevant.

Please provide:

  • order number

  • name

  • which item the complaint refers to

  • a description of the problem

  • any pictures or video.

We will then assess the complaint and get back to you with information about the next steps.

If the item has a defect, Unikhund will handle the complaint in accordance with the rules of the Danish Sale of Goods Act.

If the complaint is justified, Unikhund will cover the necessary and reasonable costs associated with handling the complaint.

14. Transit Damage

If you receive a package that is visibly damaged, we recommend that you document the damage with photos and contact us as soon as possible.

If the item is damaged during transit to you, please contact Unikhund so we can help handle the case with the shipping company.

You should not contact the shipping company yourself first, unless otherwise agreed with Unikhund.

Transit damage does not limit your statutory rights against Unikhund.

15. Personal Data

When you shop at Unikhund.dk, we process your personal data in order to handle your order, payment, delivery, returns, complaints, and customer service.

We process personal data in accordance with applicable data protection legislation.

Personal data is only stored for as long as necessary or required by applicable law.

You can read more about how Unikhund processes personal data in our privacy policy.

16. Cookies

Unikhund.dk uses cookies and similar technologies, among other things, to ensure the webshop's function, improve the user experience, and, where relevant and permitted, analyze traffic and marketing.

You can read more about our use of cookies in our cookie policy.

17. Complaints

If you have a complaint about your purchase, you are always welcome to contact Unikhund first at:

Email: shop@unikhund.dk
Phone: 42 56 88 40

We aim to find a solution directly with our customers whenever possible.

If it is not possible to find a solution, as a consumer, if the conditions are met, you can submit a complaint through the Danish consumer complaints system at Nævnenes Hus.

18. Governing Law

Purchases made on Unikhund.dk are subject to Danish law.

For consumers, however, this applies with the limitations that follow from mandatory consumer protection regulations that apply.

19. Changes to the Terms and Conditions

Unikhund may continuously update these terms and conditions, for example, if legislation, our delivery options, payment methods, or the webshop change.

The terms and conditions applicable at the time of the customer's purchase shall apply to that particular purchase.

Standard Right of Withdrawal Form

This form should only be completed and returned if you wish to exercise your right of withdrawal. It is not a requirement that you use this form.

To:
Unikhund
Tuemosevej 40
5260 Odense S
Denmark
Email: shop@unikhund.dk

I/we hereby notify that I/we wish to exercise the right of withdrawal in connection with my/our purchase agreement for the following item(s):

Item(s):

Ordered on:

Received on:

Order number:

Consumer's name:

Consumer's address:

Date:

Signature:

(Only necessary if the form is sent on paper)

Contact

Unikhund
Tuemosevej 40
5260 Odense S
Denmark

Phone: 42 56 88 40
Email: shop@unikhund.dk
CVR: 45716945

You are always welcome to contact us if you have any questions regarding an order, product, delivery, return, or complaint.