You have a 14-day right of withdrawal when shopping at Unikhund. The period is calculated from the day you receive your order.

If you have received several items from the same order at different times, the period is calculated from the day you receive the last item.

If you wish to exercise your right of withdrawal, you must notify us before the deadline expires.

It is not sufficient to simply refuse receipt of the item without at the same time notifying us that you wish to exercise your right of withdrawal.

Once you have notified us that you wish to cancel the purchase, you have an additional 14 days to return the item.

Contact us at shop@unikhund.dk and provide your order number and which item you wish to return.

We will then send you information on how to return the item.

Once you have informed us that you wish to exercise your right of withdrawal, the item must be returned within 14 days.

If you wish to exchange an item for a different size, color, or variant, please feel free to contact us at shop@unikhund.dk.

Please provide your order number and the item you wish to exchange it for.

If the desired item is in stock, we will help you find the best solution.

In case of ordinary cancellation, you pay the costs of returning the item yourself.

We recommend that you send the package with tracking, so that the shipment can be traced along the way.

The return package must be sent directly to our return address and must not be sent to a parcel shop, post office or other pick-up address.

Packages sent cash on delivery will not be accepted.

If you regret your purchase, we will refund the amount you paid for the item.

If the item has depreciated in value due to use or handling beyond what is necessary to determine the item's nature, characteristics, and function, we may deduct an amount corresponding to the depreciation.

We also refund standard delivery costs. If you have chosen a more expensive delivery method than our cheapest standard delivery, the additional cost will not be refunded.

The refund will be made no later than 14 days after we have received your notification that you wish to cancel the purchase.

The money will generally be refunded to the same payment method used for the purchase, unless otherwise agreed.

We may withhold the refund until we have received the item back, or you have provided documentation that the item has been returned.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

You may, therefore, examine the item in the same way you would in a physical store.

If the item has been used or handled more than necessary, we may deduct an amount corresponding to the diminished value from your refund.

The right of withdrawal does not apply to goods that quickly deteriorate or become obsolete.

For sealed goods that are not suitable for return due to health protection or hygiene reasons, the right of withdrawal ceases if the seal is broken after delivery.

This may, for example, be relevant for certain types of feed, dog treats, and dietary supplements.

If you are in doubt as to whether an item can be returned, you are always welcome to contact us at shop@unikhund.dk

If an item is defective, damaged or incorrect, please contact us at shop@unikhund.dk

Please provide your order number and describe the problem as precisely as possible. Feel free to send pictures if relevant.

You have a 2-year right to claim under the Sale of Goods Act.

Contact us as soon as possible after discovering the error, and we will help you further.

Return items must be sent directly to:

Unikhund
Tuemosevej 40
5260 Odense S
Denmark

Remember to provide your order number so we can identify your return.

Pack the item securely and preferably send with tracking.

Please note: We only accept return packages sent directly to the address above. Therefore, packages must not be sent to parcel shops, post offices, or other collection points.